Guidelines

Guest Guidelines for a Great Stay

At Jellystone Park™ Cleveland/Sandusky, our guests are known for their kindness, courtesy, and family-focused spirit. These shared guidelines help keep the park safe, clean, and enjoyable for everyone. Thank you for helping us maintain a welcoming environment for all campers.

Wristbands

  • All registered guests must wear their park-provided wristband during their stay. Wristbands help us keep amenities and activities exclusive to guests.

  • Guests without a wristband may be asked to check in at the Ranger Station before entering attractions.

Campfires

  • Campfires are welcome in the designated fire ring at your site.

  • Please keep flames at a safe, manageable height—no bonfires.

  • Fire bans may occur during extremely dry conditions.

  • To protect our trees from invasive pests, outside firewood is not permitted. Firewood and color-flame packs are available at the Ranger Station.

Respecting the Outdoors

  • Please store food, coolers, and trash securely, especially overnight.

  • Our team provides trash pick-up during store hours—place tied bags at the end of your site.

Enjoying Responsibly

  • Guests 21+ may enjoy alcohol at their campsite.

  • Please use a koozie or non-breakable container when walking around the park.

  • No glass containers in or near aquatic areas.

Welcoming Visitors

  • Visitors are welcome and must register at the Ranger Station upon arrival.

  • Visitor fees may apply depending on time of arrival and activities.

  • Visitors must wear a guest wristband and follow all campground guidelines.

  • All visitors must depart by 10 PM.

Pets & Four-Legged Friends

  • Pets are welcome in RV sites and pet-friendly cabins. Please let us know in advance if you are bringing a pet so we can book an appropriate accommodation.

  • Limit two pets per site unless approved.

  • Pets must remain leashed and attended—no solo adventures or outdoor pen enclosures.

  • Please pick up after your pets to keep the park clean.

  • Pets are not permitted in tent sites, pool areas, or food service locations.

  • If a pet exhibits aggressive behavior toward others, owners may be asked to make alternate arrangements for everyone’s safety.

Service Animals

  • Individually trained service animals are welcome throughout the park.

  • Service animals must remain under control at all times, on leash or by voice command.

Keeping Things Clean

  • Ground disposal of gray or black water is prohibited by state law. Please use your site hookup or the dump station only.

  • Sewer connections must be tightly sealed with a proper donut/ring.

  • Generators are not permitted—our full-hookup sites provide everything you need.

Family First

  • Children have the best experience when supervised. Please keep an eye on little ones at the pool, lake, playground, and activities.

  • Guests under 16 must be accompanied by an adult at water attractions.

  • After dark, carry a flashlight for safety; no bike or scooter riding after dusk.

  • Helmets are required for kids riding bikes, scooters, or similar wheels.

Sites & Parking

  • Please observe the posted speed limit inside the park.

  • One RV or tent is permitted per site, with a maximum of 8 guests per campsite.

  • Cabins may not exceed their rated occupancy.

  • Park vehicles on the gravel pad provided. Please avoid using empty or neighboring sites.

  • Tents are allowed only in designated tent areas.

  • For everyone’s peace and safety, we do not permit personal golf carts, fireworks, firearms (including BB, Airsoft, and pellet guns), drones, metal detectors, or vehicle repairs in the park.

Smoking

  • Smoking is not allowed inside any buildings or cabins. A cleaning fee may apply if smoke is detected inside a cabin.

Swimming Areas

  • No lifeguard on duty. Children under 16 must be supervised by an adult (18+) at all times.

  • Proper swimwear is required—no cotton clothing (e.g., t-shirts, cut-offs).

  • Unsafe or destructive behavior may result in removal from the pool area.

Fishing & Flags

  • Guests are welcome to fish in our private lake without a license.

  • A valid Ohio license is required for fishing in the nearby public creek.

Flag Displays

Guests may proudly display:

  • U.S., state, or local flags

  • Military and first responder flags

  • Jellystone Park™ or Great Escapes RV Resorts-branded flags

To keep our environment welcoming and family-friendly, we kindly ask that other flag types not be displayed. Temporary exceptions may be announced during themed events.

Arrival & Departure

  • Check-in begins at 4:00 PM; check-out is at 11:00 AM.

  • Please plan to arrive before 10 PM. For late arrivals, call the Ranger Station before closing.

  • Prompt check-out allows our team time to prepare for incoming guests.

Reservations

Deposits

  • A 50% deposit is required at booking; the remaining balance is due 30 days before arrival.

Minimum Stay

  • Peak season: 2-night minimum

  • Holiday weekends: 3-night minimum (Memorial Day, Independence Day, Labor Day)

Site Lock

  • Guests may guarantee a specific cabin or site for a non-refundable $35 Lock Fee.

Refunds

  • Camping is an outdoor experience; we do not offer refunds for early departures or weather conditions.

Cancellations

Reservations may be revised up to two times before forfeiting the reservation cost.

Campsites

  • Cancel 8+ days prior: deposit refunded minus a $30 fee

  • Cancel 7 days or less: deposit forfeited

Lodging

  • Cancel 15+ days prior: deposit refunded minus a $30 fee

  • Cancel 14 days or less: deposit forfeited

Holidays

  • Cancel 30+ days prior: deposit refunded minus a $30 fee

  • Cancel 29 days or less: no holiday refunds

No-Shows

  • Reservations without timely cancellation follow the same refund rules.

Reservation Changes

  • A $10 change fee applies to each adjustment.

Emergency Preparedness

  • During severe weather, please head to the nearest bathhouse or check the Jellystone Park™ app for alerts.

  • Our team is always available to help direct guests during emergency situations.

Website & Communications Disclaimer

We do our best to provide accurate, up-to-date information across our website and communication channels. Occasionally, errors or updates may occur. All content is provided “as available,” without warranty.

We do not sell or share subscriber information with third parties for marketing use. Guests who opt in to SMS notifications may receive messages before, during, or after their stay. Message and data rates may apply. Reply STOP to unsubscribe.

Thank You for Being Part of the Jellystone Park™ Community

These guidelines help ensure every family enjoys a safe, clean, memory-filled visit. If you ever have questions or need support during your stay, our Ranger Station team is happy to help.

Come Stay With Us!

BOOK NOW
X