Policies

General Guidelines

We’ve established the following guidelines to help ensure your safety and enjoyment while in our park and the same to our other guests. Those who choose not to observe these guidelines can be asked to leave our park without any form of a refund.

Firewood

Firewood is not permitted to be brought into the park. We have wood for sale in the Ranger Station.


Pets

Pets are welcome and should be under the owner’s control or leashed. Make sure you keep your pet with you or attended at your site. We have doggie den sites available for your pets to have off-leash time. Please pick up after your pet.

Cabins or Lodges

Let us know that you’re bringing a pet, and we’ll book you into a pet-friendly cabin or lodge, subject to availability. We charge a $25 non-refundable cleaning deposit per pet per stay (2 pet limit). Unfortunately, if your pet persuades you to sneak him or her into a non-pet cabin or lodge, you will be liable for $300 in cleaning charges.

RV Sites

While there’s no charge for bringing your pet with your RV, please don’t leave your pet unattended outside or erect any type of fence or pen around your site.

Aggressive Pets

If your dog shows behavior that is protective and unfriendly to strangers, please leave it home. If you decide to bring your dog and it exhibits this type of behavior, the owner or management of the park will ask you to please find other camping accommodations.


Park

The speed limit is 9 ½ MPH. Please observe our speed limit to ensure the safety of all our guests. Remember, children are playing!

Quiet Time is 11 pm-7 am.

Site Occupancy: Only ONE (1) RV or Tent is allowed per campsite. Campsites (RV and Tent) allow for a maximum of SIX (6) persons per site. Maximum occupancy for cabins is the maximum number of people they are rated to sleep.


Smoking

Smoking is not allowed in any buildings at Cleveland/Sandusky Jellystone Park™, including cabins. If you are found to have been smoking inside one of our cabins, you will be assessed a one-time cleaning fee of $250.


Safety After Dark

In order to ensure all our guests’ safety after dark, please carry a flashlight with you. No bike or scooter riding after dark.


Trash and Garbage

Please place all garbage in designated dumpsters. Charcoal is to be dumped in the fire ring at your site or cabin.


Ground Disposal

Ground disposal of any drain water (gray or black) is prohibited by state law. Wastewater from RVs (including sink water) must be disposed of into sewer drains. Do not put grease down the sewer.


Sewer Connections

Sewer connections are required by state law and must have a tight seal by a sewer donut (or sewer ring) or a screw-type connector.


Sorry, These Aren’t Permitted

  • Clotheslines
  • Fireworks
  • Firearms – This includes BB, Airsoft, and pellet guns)
  • Metal Detectors
  • Recreational Vehicles – This includes battery-operated vehicles such as golf carts, motor-driven cycles, bikes, or scooters. Seasonal guests must show required insurance verification and have management approval before operating a personal golf cart on the property.
  • Drones – For safety purposes, we do not allow drones to be flown in our park. We apologize for any inconvenience.
  • Vehicle Repairs (including oil change, etc.) of vehicles and RV’s are not permitted in the park. You may check the local listings for businesses that provide these services.

Swimming Pool

No Lifeguard is on duty. Children under 14 must be supervised by an adult (18 years or older). Anyone behaving in an unsafe or destructive manner will be removed from the pool area. Only bathing suits permitted in the pool, no cotton material permitted (i.e., cut-offs, t-shirts, etc.).

Visitors

Your visitors are always welcome at Cleveland/Sandusky Jellystone Park™ as long as they register at the main office. Registered guests and their visitors are expected to read and adhere to all campground guidelines. Guidelines are presented at the time of check-in. All your visitors must register, pay day use fees, if applicable, and leave the campground by 10 p.m.


Bookings

We accept Visa, Master Card, American Express, and Cash. Sorry, no checks.


Check-In / Check-Out

RV AND TENT CAMPSITE

Check-In time is 1:00 pm (EDT), and Check-Out time is 12:00 pm (EDT).

LODGING

Check-In time is 4:00 pm (EDT), and Check-Out time is 11:00 am (EDT).

If you intend to arrive before your check-in time, please notify our office, and we will make every effort to have your campsite available. However, we cannot guarantee its availability until check in. We ask that you honor our Check-Out time promptly to minimize hardship on our housekeeping staff and the next arriving guests.


Deposit

Reservations are paid in full at time of booking.


Minimum Reservation

During Peak Season, there is a TWO (2) night minimum reservation for all campsites. Holidays (Memorial Day, Independence Day, and Labor Day) require a THREE (3) night minimum reservation.


Site Lock Fee

When booking your reservation, we will assign you a cabin based on the cabin type you selected. If you want a specific cabin, and it is available, you can reserve it with a $25 Site Lock Fee. This fee is non-refundable.


Refunds

Sorry, no refunds for early departures. At check-in, we honor the period of time you requested for your campsite or lodging unit. Camping is an outdoor experience, and accordingly, we do not offer refunds due to the whims of Mother Nature.

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Cancellations

CAMPSITES

We will return your deposit minus a $30 service charge if you cancel EIGHT (8) or more days prior to your arrival date. If you cancel SEVEN (7) days or less of your arrival date, your full deposit is forfeited.

LODGING

We will return your deposit minus a $30 service charge if you cancel FIFTEEN (15) or more days prior to your arrival date. If you cancel FOURTEEN (14) days or less of your arrival date, your full deposit is forfeited.

HOLIDAYS

We will return your deposit minus a $30 service charge if you cancel THIRTY (30) or more days before your arrival date. We do not refund holiday deposits on cancellations made TWENTY-NINE (29) days or less of your arrival date. Please make sure you schedule your holiday reservations carefully.

NO SHOWS

Guests failing to contact us to cancel their reservation (within the required time listed above) will be considered a “NO SHOW.” “NO SHOWS” are subject to the same cancellation policies.


Reservation Changes

There is a $10 change fee for any changes made to an existing reservation.

The Management reserves the right to refuse service, limit the length of stay and the number of persons or vehicles per site, and/or evict any person or party without refund.

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