FAQS

WHO DO I CALL IN CASE OF EMERGENCY?

  • Police: Dial 911 or contact the Ashland County Sheriff at 1205 East Main St Ashland, OH 419-289-3911
  • In an emergency, notify a Jellystone Park™ Cleveland/Sandusky employee.
  • Fire/Ambulance: Dial 911
  • Hospital: UH Samaritan Medical Center, 419-289-0491, 1025 Center St Ashland, OH 44805 (approx. 14 miles & 22 minutes away)
  • Veterinarian: Mapleton Veterinary Clinic 732 State Route 89, Polk 419-945-1505
  • Dentist: Located in New London & Ashland

WHAT IS YOUR REFUND POLICY?

All refunds will be issued only to the original payment method and the same credit card used for the purchase. This policy is in place for fraud protection and security purposes. Please note that once a refund is processed, it may take several business days for the funds to appear in the guest’s bank account, depending on their financial institution.

WHAT IS INCLUDED IN MY CAMPING FEE?

We offer a wide variety of different  activities and amenities included in your camping fee.

      • Pool
      • Wibits (floating water obstacle course)
      • Hourly Activities (during peak season)
      • Lake
      • Rock Climbing Wall
      • Jump Pillow
      • Dog Park
      • Kayaks
      • Fishing

Activities that are available for a fee: Craft Shack Activities (ceramics, tie dye, sand art, etc.) and Gem Mining.

WHAT ARE THE HOURS OF YOUR POOL/LAKE?

For our most up-to-date hours, please visit our Hours of Operation page.

Are your pools ADA-friendly?

Yes, our pools are ADA-friendly and offer either a pool lift or zero-entry access.

DO YOU PROVIDE LIFE JACKETS, OR SHOULD I BRING MY OWN?

Guests are welcome to bring their own Coast Guard-approved life jacket. We do have a limited supply available for use. Please note that a life jacket is required to participate in our Wibit water activities.

WHERE CAN I FIND OUT MORE INFORMATION ABOUT DAY-USE?

Check out our Day-Use page.

WHERE CAN I FIND OUT WHAT ACTIVITIES YOU HAVE SCHEDULED?

Download the Jellystone or Campers App in your Google Play or App Store

HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?

We recommend booking at least 3-6 months in advance of desired arrival date, as our Camp-Resort will fill up quickly!

HOW DO I RESERVE MY STAY?

You can book your stay on our website by clicking “Book Now” on our Campspot page.

WHEN IS THE CHEAPEST TIME TO BOOK?

Sunday night- Thursday night will be our lower rates with our higher rates being the weekends.

WHAT ARE YOUR PEAK AND NON-PEAK SEASON DATES AND DOES THAT AFFECT THE ATTRACTIONS?

For our most up-to-date seasonal dates and hours, please visit our Hours of Operation page.

Our Camp-Resort dates and availability of attractions vary throughout the season and are as follows:

      • Peak Season: Memorial Day- Labor Day
      • Non-Peak Season: Opening weekend- Memorial Day and Labor Day- Closing weekend

*Events, attractions, and facilities have limited availability during non-peak season.

CAN I TOUR THE CAMP-RESORT?

We are happy to show off the Camp-Resort and we do allow tours. However, we cannot allow tours on holidays or busy weekends. Please call ahead, we would hate for you to waste a drive.

DO YOU OFFER SEASONAL/MONTHLY SITES?

We do offer seasonal sites. Learn more here.

WHAT ARE THE RANGER STATION OFFICE HOURS?

For our most up-to-date hours, please visit our Hours of Operation page.

WILL MY RESERVATION GUARANTEE A SPECIFIC CAMPSITE OR CABIN ASSIGNMENT?

We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable $35 lock-in fee. If you opt out of the lock-in fee, you are guaranteed your selected campsite or cabin type, but not the specific unit number.

HOW MANY GUESTS CAN I HAVE ON MY RESERVATION?

You can have up to 8 people on your reservation if you are at a tent site, RV site, or cabin. (Ranger Cabin is a maximum of 4 guests)

WHAT CAN I USE MY JELLYSTONE PARK™ GIFT CARD TOWARDS?

Jellystone Park™ gift cards are applicable towards reservations, Day Use Passes, store purchases, or activities & amenities.

DO YOU HAVE RVS TO RENT?

We do not have RVs to rent at our campground.

DO YOU PROVIDE LINENS IN ALL CABINS?

Please bring your own linens, including bath towels. Linens are also available for rent at checkout.

CAN MY FRIENDS COME AND VISIT?

Absolutely! Guests must pay the day-use fee to visit. Our campers are not allowed to give out their gate pass to their guests and Day-Use guests may not bring vehicles into the park. You may meet your guests at the Ranger Station and take them to your site after they have purchased their armbands.

CAN I PITCH A TENT AT MY CAMPSITE IF I HAVE AN RV?

Our sites are currently one camping unit per camp site.

IS FIREWOOD AVAILABLE FOR PURCHASE?

We have firewood available for purchase at our Ranger Station! A bundle of firewood (7 or 8 pieces) is $7.00 plus tax. To preserve the beauty of our wooded Camp-Resort, please do not cut down or damage trees in any way.

CAN I BRING MY OWN FIREWOOD?

Not at this time.

CAN I RENT A GOLF CART IF I AM ONLY THERE FOR DAY-USE?

No, our golf carts are for our campers with reservations only.

HOW DO I RENT A GOLF CART IF I AM STAYING OVERNIGHT?

This is an add on when booking your reservation. If you are already here and decide you would like to add on a golf cart, feel free to swing by the Ranger Station.

CAN I BRING MY OWN GOLF CART OR ATV TO THE CAMP-RESORT?

For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles, such as golf carts, into Jellystone Park™. While we do not like to be the fun police, guests found in violation of this policy may be asked to leave without refund. For your convenience, we do offer golf cart rentals that allow accessing our Camp-Resort easy…and fun! If you have a disability, you can bring your own golf cart, however, you must provide documentation for insurance and have a handicap placard.

CAN I BRING MY OWN E-BIKE OR MOTORIZED SCOOTER TO THE CAMP-RESORT?

Yes, E-Bikes and motorized scooters are allowed on-site. Please ensure that all speed limits and traffic signs are respected. For everyone’s safety, if reckless driving is observed, E-Bikes and motorized scooters will need to remain parked at your campsite for the remainder of your stay.

HOW MANY CARS ARE PERMITTED AT MY SITE AND MAY I HAVE EXTRA CARS?

You may have two cars per site, but each car should have a car pass hanging on the rearview window. These are given with your reservation materials. We do not allow extra cars per site because we do not have enough parking space available.

DO YOU HAVE QUIET HOURS?

We do! Quiet hours are 10pm – 7am daily. Any guest under 18 years of age must be at their campsite or cabin during these hours, unless accompanied by an adult.

ARE ALCOHOLIC BEVERAGES ALLOWED AT YOUR PARK?

They are, but the beverage must be held in an unmarked container or koozie. This is a family-friendly Camp-Resort, so please be considerate of others and refrain from loud and unseemly language.

WHERE CAN I FIND INFORMATION ABOUT YOUR THEMED EVENTS?

Good question! We have lots of Themed Events throughout the year. You can find a list of our upcoming Themed Events on our website under the “Things to Do” tab.

CAN I BRING A PET WITH ME? YES!

We are a pet-friendly resort! Pets are allowed at RV sites, but not in our playgrounds, restrooms, or other buildings. Pets are also allowed at pet-friendly cabins, so please request at time of booking. Pet owners are required to bring a leash for their pets and are responsible for pet clean-up and noise control. For the safety of our guests, pets must be up to date on vaccinations. We reserve the right to remove hostile and disruptive pets from the park.

WHAT FORMS OF PAYMENT ARE ACCEPTED AT YOUR PARK?

We gladly accept Visa, Mastercard, American Express, and Discover.

HOW DO I GET MY REWARD POINTS?

Your points are added after your stay at our park. If you do not see your points added within a month of leaving our park, please contact us and we will gladly help you.

 

IS WIFI AVAILABLE?

Please note that our campground Wi-Fi can be inconsistent at times due to a combination of environmental conditions, network congestion, and rural infrastructure limitations. While we do our best to provide reliable internet access, we cannot guarantee a steady connection at all times.
If you require consistent internet for work or other important needs, we recommend planning ahead with one of the following options:
  • Personal Hotspot  from your cellular provider (check coverage before arrival)
  • Mobile Hotspot Device  for stronger signal and reliability
  • Starlink Satellite Internet , if available for your setup
We appreciate your understanding and hope you enjoy the opportunity to unplug and relax in nature!

Power Outages and Utility Interruptions

WHY DOES THE PARK EXPERIENCE POWER OUTAGES?

Our park is located in a rural area where utility service interruptions occasionally occur. When outages happen, they typically affect not only our resort but also the surrounding community. These outages are managed and repaired by the local utility provider, and restoration timelines are determined by their crews.

WHAT SHOULD I EXPECT DURING A POWER OUTAGE?

When utility power is unavailable, electric service throughout the resort will be interrupted. Depending on the duration and severity of the outage, certain amenities, activities, food service, retail operations, and guest services may be limited or temporarily unavailable. Our team will make reasonable efforts to continue providing guest activities and services when conditions allow, but operations may be modified based on available resources and safety considerations.

WILL WATER AND SEWER SERVICES BE AVAILABLE?

No. Our water and wastewater systems require commercial electrical service to operate. During an extended power outage, water service, restroom facilities, bathhouses, and sewer-dependent amenities may become unavailable until utility power is restored.

WILL THE BATHHOUSES REMAIN OPEN?

Bathhouses and restroom facilities may be closed during power outages due to water and wastewater system limitations. These facilities cannot reopen until power has been restored and all systems have been inspected and returned to normal operation.

HOW QUICKLY WILL SERVICES RETURN ONCE POWER IS RESTORED?

While electrical service may return immediately, many resort systems require additional time to restart, stabilize, and be inspected for proper operation. Water systems, wastewater systems, pools, food service equipment, point-of-sale systems, and other resort amenities may not be available immediately following restoration of power.

WILL I RECEIVE UPDATES DURING AN OUTAGE?

Yes. Our team will provide updates as information becomes available from the utility provider and will communicate any operational changes affecting guests.

WILL REFUNDS OR CREDITS BE ISSUED DUE TO POWER OUTAGES?

Utility outages are beyond the control of the resort and are considered circumstances affecting the broader community, not just the campground. As a result, refunds, credits, or compensation are generally not provided for utility interruptions, including loss of electrical, water, wastewater, or related services resulting from area-wide power outages.

SHOULD I PREPARE FOR THE POSSIBILITY OF AN OUTAGE?

As with any rural destination, we recommend bringing flashlights, portable battery packs, and any other items necessary for your comfort during an unexpected utility interruption. Guests who rely on electrically powered medical equipment should make appropriate contingency plans prior to arrival.

We understand that power outages can be inconvenient and appreciate your patience and understanding during community-wide utility interruptions.

Website Disclaimer

While Jellystone Park™ Cleveland/Sandusky seeks to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors for which we apologize. The information provided on our website, other advertising media or email including information and materials contained in the text, graphics, software, links and other items are provided “as is,” “as available” and without warranties of any kind either expressed or implied.
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